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At Pounded Vape, we want you to be entirely satisfied with your purchase. We understand that occasional fulfillment errors or changes of heart can happen. Please review our structured guidelines below regarding order corrections, change-of-mind returns, and defective goods.
While our fulfilment team works tirelessly to ensure every order is packed perfectly, mistakes can occasionally occur. If you have received an incorrect e-liquid flavour, bottle size, or nicotine strength:
If you simply change your mind about your purchase, you have 14 days from the date of receipt to return the items to us for a full refund.
In the unlikely event that your order arrives damaged or a bottle is leaking, we are here to make it right immediately. Please reach out to our support desk with your order number and a brief description (or photo) of the issue so we can arrange a swift replacement or provide a return solution.
Pounded Vape sells vaping products exclusively to adults aged 18 and over. By selecting "I Am 18 or Over", you confirm that you are at least 18 years of age.
