Privacy & Data Policy

At Pounded Vape, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you shop with us.

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect:

Identity Data: Your name, billing address, and delivery address.

Contact Data: Your email address and telephone number.

Compliance Data: Age verification data required by UK law.

Financial Data: Payment details (processed securely via our encrypted payment gateways; we do not store full card details on our servers).

2. How We Use Your Information

We use your data strictly to:

Fulfil and dispatch your orders.

Communicate with you regarding order updates or customer service inquiries.

Perform legally required age verification checks.

Improve our website and fraud-prevention protocols.

3. Information Sharing

We do not sell your personal data to third parties. We only share your information with trusted essential service providers necessary to fulfill your order, such as:

Couriers and postal services.

Secure payment processors.

Third-party age verification software required for the sale of vaping products.

4. Cookies

Under the UK General Data Protection Regulation (GDPR), you have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data.

5. Your Right

6. Contacting Us Regarding Your Data

If you wish to exercise your data rights or have questions about this policy, please direct all correspondence to our primary contact desk:

Email: info@pounded.co.uk

Phone: 02034 111 054

Address: Office 19781, 182-184 High Street North, East Ham, London, E6 2JA

7. Data Controller

For the purposes of the UK GDPR, the designated Data Controller responsible for the secure handling of your information via the Pounded Vape website is the registered parent entity:

Infinity Vapes 53-59 New Tythe Street, Nottingham, NG10 2DL